A couple of days ago I had a phone consultation with a potential client who I would love to work with. He is my ideal client on so many levels. During the consultation—which lasted almost 1 1/2 hours—we got to know each other and discussed his marketing needs among other things. I know, I know. […]

I’ve been tagged! One of my very good and long-standing clients, Gillian Hood-Gabrielson of Healthier Outcomes, has tagged me once again. The last time she tagged me, I didn’t have a chance to participate because I was busy launching two new products: a resource site for the virtual assistance industry and a series of books […]

In Part 1: Customer Service Gone Bad, I recounted an experience that I think is a prime example of poor customer service. If you missed Part 1, click here. Now that you’ve read the first part of my story, we can continue with the rest of the story.
After I left the clinic where my non-existent […]

Friday was supposed to be a good day, one that I had been looking forward to for weeks. It was finally time for my doctor’s appointment. Long story short, on June 24th I tried to walk on my foot which was completely asleep. I went down like a sack of potatoes and twisted my ankle […]

The first week of August is National Simplify Your Life Week! It’s an official, yet little known observance that encourages you to organize and de-clutter your life. I don’t know about you, but I need more than one week during the year to reduce the stress brought on by work, family, bills, commitments…life. We overextend […]